How to invite family and friends to use my VicoHome camera together?
Open the App and select your VicoHome camera on the home page. Click the share button on the home page or the “Share” in the camera settings to enter the sharing page, and then click “Invite ” to generate a QR code.
Your friends can now get some of the access rights by scanning the QR code in your phone.
Why doesn’t the Wi-Fi name appear when I connect to Wi-Fi?
On Apple devices with iOS13 and above, you need to turn on the
“location permission” for the app in the system settings and change it to “allow when using.”
Will the camera show red lights when night vision is activated?
The built-in infrared lamp beads make the camera only show some dim red lights when night vision is activated, but the image quality is still clear under no light environment.
What are the requirements for Wi-Fi?
Please use a 2.4GHz wireless network. The device does not support the 5GHz wireless network. Meanwhile, please set the WiFi authentication method to WPA2-PSK or other lower level of the security method. A password is required.
How far should the camera be placed from the router?
After testing, the WiFi connection distance can normally reach up to 150 meters in the open area. However, the actual situation depends on the strength of WiFi and its surrounding environment (thick walls, electromagnetic devices, large metal objects will all cause interference to the WiFi signals).
If the camera connection signal is weak or unstable, please place the camera as close to the router as possible.
What is the maximum length of recording time?
VicoHome Awareness subscribed users: Maximum recording time up to 3 minutes if you set duration to ” Auto”.
Unsubscribed users: The maximum recording time is 20 seconds.
How to quickly view videos by category?
Click the icon in the upper left corner of the “Library” page to start filtering videos by category. Select the category you want to see and then click “Save” to view the video playbacks.
What should I do when the VicoHome camera is in malfunction?
Long press the power button for 3 seconds to restart it.If there is no response, you can remove the rubber plug at the bottom of the camera. Press the reboot button to restart the camera while charging.